Senior Editorial Project Manager

Role Details:

The Senior Editorial Project Manager is responsible for managing and monitoring Crowd Content’s enterprise clients’ content creation by leveraging our proprietary platform, performing quality assurance at scale and communicating regularly with clients and workers. 


Overarching Responsibilities:

Manage high-volume content projects for a variety of enterprise clients
Interact with, manage, audit and train Crowd Content’s freelance writers and editors
Deliver client projects on time and within budget
Ensure content is high-quality, on-brand and meets all requirements
Provide timely updates to both client and the Director of Production on all projects


Day-to-Day Responsibilities:

Provide a high level of customer service to enterprise clients, including quick response times and consistent communication
Create comprehensive project briefs to ensure that deliverables meet client requirements
Recruit, train, and manage multiple teams of writers and editors
Provide top-notch editing and quality assurance on all client deliverables
Identify throughput and client issues as they arise and ensure the problems are resolved
Adhere to internal production and administrative processes
Work as a collaborative team member



Ideal candidate will have at least 3 years of demonstrable professional editing experience; solid writing skills are a bonus
Two to three years of experience in content management
Demonstrated ability to manage large teams
Undergraduate degree
Tech savviness with advanced Microsoft Office skills, particularly Excel
Demonstrated customer service experience
Ability to perform well under pressure in a time-sensitive environment
Attention to detail and creative problem-solving skills
Ability to work collaboratively in a team environment


We would like to thank all applicants for your interest. However, only candidates selected for an interview will be contacted.

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